QuillHub Support
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Frequently asked questions
Billing and subscription
- Minutes, plans, and paymentWhat free minutes are, what actually consumes them, the available plans, where to top up, and how RU payments differ from the rest of the world.
- FAQ and privacyGeneral questions about QuillAI plus everything on privacy: who can see your recordings, whether they train the AI, and how to delete your data.
Something is broken
- Meeting recording isn't working: troubleshootingCommon reasons a meeting wasn't recorded, the other side isn't audible, the app is signed into the wrong account, or it auto-launches unexpectedly.
- Formats, links, and upload limitsWhich audio and video formats QuillAI accepts, how to paste a link, file size limits, and how to set audio language and speaker recognition.
- Installing the desktop app for meeting recordingHow to download and set up the QuillAI desktop app on Windows and macOS: sign-in, microphone and screen recording permissions.
How do I…
- Your first transcription in 3 stepsHow to upload your first recording and get a finished transcript — from the Create button to a text with timestamps.
- Inbox and projects: organizing your recordingsHow "Inbox" differs from projects, how to create a project, where to save new recordings, and what the AI does once a recording lands in a project.
- Export and public linksHow to download a transcript as TXT, DOCX, SRT, or VTT, and how to share a public link to a recording — and turn access off again.