Terms of Service

Effective date: May 10, 2026 Version: 2026-05-10

These Terms of Service (the "Terms") form a binding agreement between you ("you", "your", or "User") and Axevia Labs LLC, a limited liability company organized under the laws of the State of Wyoming, USA, doing business as ("d/b/a") QuillAI ("QuillAI", "we", "us", or "our"), governing your access to and use of the QuillAI website at quillhub.ai, the QuillAI Desktop application, and all related services, features, and content (collectively, the "Service").

Please read these Terms carefully. They include a binding-arbitration clause and a class-action waiver in Section 13 that limit how disputes between you and QuillAI may be resolved.

If you reside in the Russian Federation, a separate Russian-language offer agreement (Договор-оферта) at /ru/legal/oferta governs your relationship with our Russian counterparty (ИП), and these Terms do not apply to you.

1. Acceptance of Terms

By creating a QuillAI account, installing the QuillAI Desktop application, or otherwise accessing or using the Service, you agree to be bound by these Terms, the Privacy Policy, the Acceptable Use Policy, and the Cookie Policy. If you do not agree, do not use the Service.

If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization, in which case "you" and "your" refer to both you individually and the organization.

2. The Service

QuillAI provides software for capturing, transcribing, summarizing, structuring, and managing audio and audiovisual content using artificial intelligence ("AI") and third-party automated speech recognition services. Features include but are not limited to file upload, real-time dictation, meeting recording on desktop, transcript editing, AI-assisted summarization and structuring, and content sharing.

The Service is offered both as a free tier with usage limits and as paid subscriptions and credit packages. Specific feature availability, quotas, pricing, and limits are described in the Service interface and may change from time to time, with reasonable notice provided through in-product messaging or email for material changes that affect paid plans.

3. Eligibility and Account

You must be at least 18 years of age to use the Service. By accessing the Service you represent and warrant that you are 18 or older. If we learn that we have collected personal data from a person under 18, we will delete it promptly.

You must register for an account using accurate and current information and keep your account credentials confidential. You are responsible for all activity that occurs under your account, whether authorized by you or not, except where the activity is the result of our breach of these Terms.

You may register through email and password or through a supported single-sign-on provider (e.g., Google). You may have only one personal account; creating multiple accounts to circumvent limits, trial periods, or restrictions is prohibited and is grounds for termination under Section 8.

4. Your Content

4.1 Ownership

You retain all right, title, and interest in and to the audio, video, transcripts, notes, edits, and other content you submit to, upload to, or create through the Service ("Your Content"). These Terms do not transfer ownership of Your Content to QuillAI.

4.2 License to QuillAI

You grant QuillAI a worldwide, non-exclusive, royalty-free, revocable license to host, store, transmit, process, display, and create derivative works of Your Content solely to the extent necessary to provide and maintain the Service for you. This license terminates when you delete the relevant Your Content or your account, except for backup copies retained for up to thirty (30) days as described in our Privacy Policy, and except where retention is required by applicable law (for example, tax or accounting records).

4.3 No training of AI models on Your Content

QuillAI does not use Your Content to train artificial-intelligence or machine-learning models — neither our own models nor those of any third party. Our subprocessors that process Your Content for transcription and structuring (currently AssemblyAI, OpenAI, and Gladia) operate under contractual obligations not to use customer content for training. The current list of subprocessors is published at /en/legal/subprocessors and may be updated from time to time as described in our Data Processing Addendum.

4.4 Your representations regarding Your Content

You represent and warrant that, for all of Your Content:

• you own it, you hold a valid license to it, it is in the public domain, or your use otherwise constitutes fair use under applicable copyright law;
• it does not violate any third party's intellectual-property, privacy, publicity, or other rights;
• it does not contain malicious code, illegal content, or content that violates the Acceptable Use Policy; and
• where Your Content includes audio or video of any person other than yourself, you have obtained that person's informed consent as required by Section 5.

5. Recording-Consent Obligations

Recording laws vary by jurisdiction. Some jurisdictions, including the US states of California, Florida, Illinois, Massachusetts, Maryland, Montana, Nevada, New Hampshire, Pennsylvania, and Washington, and several countries in the European Union, require all-party consent before a conversation may be lawfully recorded. Other jurisdictions require only one-party consent. You are solely responsible for compliance with all laws applicable to your recording, monitoring, or processing of conversations.

By using the Service to record or process any meeting, call, or conversation that includes any person other than yourself, you represent and warrant that you have obtained valid, informed, and verifiable consent from every participant before the recording begins, and that such consent extends to (a) the recording itself, (b) the transmission of the recording to QuillAI's servers, and (c) the processing of the recording by QuillAI's third-party transcription and AI services for the purpose of producing transcripts and derived outputs.

QuillAI provides notification features (where available) to assist you in obtaining such consent. Use of those features does not relieve you of the obligation to obtain consent.

You will not use the Service for surreptitious, unconsented, or otherwise unlawful surveillance, monitoring, or recording of any person.

You will defend, indemnify, and hold harmless QuillAI under Section 11 from and against any claim arising out of your failure to comply with this Section 5.

6. Acceptable Use

You will use the Service only in accordance with the Acceptable Use Policy, which is incorporated into these Terms by reference. Without limiting that policy, you will not:

• violate any law or regulation, or any third party's rights;
• create accounts in bulk or by automated means, or operate multiple accounts to circumvent limits or trial restrictions;
• reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code or trade secrets from the Service except to the extent applicable law expressly permits despite this prohibition;
• use the Service to develop a competing service, or to benchmark the Service for any party developing a competing service;
• access the Service through automated means other than the public APIs we provide;
• transmit malicious code, attempt to interfere with the Service's operation, or attempt to gain unauthorized access to any account, system, or network;
• use the Service to record content for the purpose of mass commercial republishing or to systematically appropriate copyrighted works (see Section 7 regarding YouTube and other URL-based imports);
• use the Service for medical, legal, financial, regulated-industry, law-enforcement, or other high-stakes decision-making without independent human verification of the Service's output.

7. URL-Based Imports (User-as-Uploader)

The Service may permit you to import audio and video content by providing a URL (for example, a publicly available YouTube link). When you do so, you, not QuillAI, are the party initiating the download and processing of that content, and the Service operates as a software tool acting on your instruction.

By submitting a URL for import, you represent and warrant that you have the rights described in Section 4.4 with respect to the content located at that URL, including any rights required by the third-party platform's terms of service. You will not exceed the daily import quota communicated through the Service interface (currently up to ten (10) hours of imported content per twenty-four-hour period per account), which we set as an anti-abuse measure and may adjust from time to time.

QuillAI complies with the procedure described at /en/legal/dmca for receiving and acting on copyright complaints under 17 U.S.C. § 512.

8. Suspension and Termination

8.1 Termination by you

You may terminate these Terms at any time by deleting your account through Settings → Privacy → Delete Account or by contacting [email protected].

8.2 Suspension or termination by QuillAI

QuillAI may suspend or terminate your access to all or any part of the Service at any time, with or without notice, with no or minimal explanation, and without refund of any prepaid fees, if we determine in our sole reasonable discretion that you have violated these Terms, the Acceptable Use Policy, or applicable law, including but not limited to:

• creating multiple accounts to circumvent limits, trial periods, or restrictions;
• automated or bulk account creation;
• abuse of the Service for spam, harassment, or other unlawful activity;
• attempts to reverse-engineer, scrape, or overload the Service;
• payment chargebacks or fraudulent payments;
• violation of the recording-consent obligations in Section 5;
• impersonation or material misrepresentation; or
• any other conduct that we reasonably believe creates risk of liability or harm to QuillAI, other users, or third parties.

8.3 Refund carve-out where required by law

Where local consumer-protection law requires a partial refund for non-fault termination of a consumer contract (notably the European Union and the United Kingdom), we will refund the unused, prepaid portion of fees calculated on a pro-rata basis. In all other cases — and in any case of termination for cause under Section 8.2 — prepaid fees are non-refundable.

8.4 Effect of termination

Upon termination, your right to access the Service ends immediately. Sections 4.1, 4.2, 4.3, 8.4, 9, 10, 11, 12, 13, 14, 15, 16, and 17 survive termination. Your Content is retained and deleted as described in our Privacy Policy.

9. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT, OUTPUTS, AND MATERIALS PROVIDED OR MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUILLAI DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

AI accuracy disclaimer. Transcription, summarization, and AI-generated outputs may contain errors, hallucinations, omissions, mistranslations, and material misstatements, including statements that appear authoritative but are factually incorrect. You will not rely on outputs of the Service for any high-stakes decision (including any decision involving medical care, legal proceedings, financial advice, regulated industries, employment, education, immigration, public safety, or law enforcement) without independent human verification.

The Service is not designed for and must not be used in scenarios that require legally guaranteed accuracy, including but not limited to creation of medical records, transcripts of judicial proceedings, regulated financial records, or evidentiary recordings.

QuillAI does not warrant that the Service will be uninterrupted, secure, error-free, or that defects will be corrected.

The disclaimers in this Section 9 apply only to the maximum extent permitted by applicable law; consumer-protection minimums in your jurisdiction continue to apply where not waivable.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) No indirect damages. QUILLAI AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, OR DATA, OR FOR BUSINESS INTERRUPTION OR REPUTATIONAL HARM, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF QUILLAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Aggregate cap. QUILLAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE TOTAL FEES YOU PAID TO QUILLAI FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (ii) ONE HUNDRED US DOLLARS ($100).

(c) Mandatory carve-outs. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for (i) willful misconduct, (ii) gross negligence, (iii) fraud, (iv) infringement of your intellectual-property rights, (v) liability arising under Article 82 of the EU General Data Protection Regulation (where it applies to you), and (vi) consumer-protection liabilities that cannot be waived under applicable law.

(d) Allocation of risk. The limitations in this Section 10 are a fundamental basis of the bargain between you and QuillAI and apply even if any limited remedy fails of its essential purpose.

11. Indemnification

You will defend, indemnify, and hold harmless QuillAI and its officers, members, managers, employees, agents, and affiliates (the "Indemnitees") from and against any and all claims, damages, losses, liabilities, fines, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) brought by a third party arising out of or related to:

(a) Your Content;

(b) your use of the Service in violation of these Terms or applicable law;

(c) your violation of any third party's intellectual-property, privacy, publicity, or other rights;

(d) your failure to obtain consent from meeting participants for recording as required by Section 5;

(e) your failure to comply with the Acceptable Use Policy; or

(f) any URL-based import or other content you submitted to the Service that infringes a third party's rights.

QuillAI may, at its option, assume the exclusive defense and control of any matter for which you are required to indemnify QuillAI; you will cooperate at our expense in such defense.

12. Geographic Restrictions and Sanctions Compliance

The Service is not available, and you may not use it, if you are a resident of, or are physically located in, a country or region that is the subject of comprehensive U.S. sanctions or trade embargoes (currently Cuba, Iran, North Korea, Syria, and the occupied regions of Crimea, the so-called Donetsk People's Republic, and the so-called Luhansk People's Republic), or if you are listed on the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List or any equivalent list maintained by the United States, the European Union, the United Kingdom, or the United Nations.

You represent and warrant that none of the foregoing applies to you, and you will notify QuillAI promptly if your status changes.

13. Governing Law, Arbitration, and Class-Action Waiver

13.1 Governing law

These Terms and any dispute arising out of or related to these Terms or the Service are governed by the laws of the State of Wyoming, USA, exclusive of conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13.2 Mandatory binding arbitration (US, INTL users)

If you are not an EU/UK/EEA consumer, you and QuillAI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules, before a single arbitrator. The seat of arbitration is Cheyenne, Wyoming, USA, and the language is English. Arbitration will be conducted by videoconference unless the parties agree otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

13.3 Class-action waiver

You and QuillAI agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding. The arbitrator may not consolidate the claims of multiple parties without the written consent of all parties to the relevant arbitrations.

13.4 30-day opt-out

You may opt out of the arbitration agreement and class-action waiver in Sections 13.2 and 13.3 by sending a clear written notice to [email protected] within thirty (30) days after first accepting these Terms. Your notice must include your full name, the email address associated with your account, and a statement that you wish to opt out of arbitration. If you opt out, you and QuillAI will instead resolve disputes in the state or federal courts located in Laramie County, Wyoming, USA, and each party irrevocably submits to the exclusive jurisdiction and venue of those courts.

13.5 Small-claims carve-out

Notwithstanding Section 13.2, either party may bring an individual action in small-claims court for any claim within that court's jurisdiction (currently up to $10,000) so long as the action remains in that court and proceeds only on an individual, non-class basis.

13.6 Mass-arbitration procedure

If twenty-five (25) or more arbitration demands of substantially similar nature against QuillAI are filed by or with the assistance of the same counsel or coordinated counsel within a sixty (60)-day period, those demands will be administered as a single mass-arbitration proceeding under a bellwether procedure: ten (10) representative cases will be selected (five by each side) and arbitrated first; the remaining cases will be stayed pending resolution of the bellwether cases, after which the parties will engage in good-faith mediation before further arbitration proceeds. This procedure is intended to allow efficient adjudication while preserving each individual claimant's right to an arbitral hearing.

13.7 EU / UK consumers

If you are an EU, UK, or EEA consumer, the mandatory arbitration provisions in Section 13.2 and the class-action waiver in Section 13.3 do not apply to you to the extent that they would be unenforceable under the law of your country of residence. Instead, disputes may be brought either before AAA in Cheyenne, Wyoming by mutual written agreement or before the courts of competent jurisdiction at your place of residence. Nothing in this Section 13.7 deprives you of the protection of the mandatory provisions of the law of your country of habitual residence.

14. Force Majeure

QuillAI will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God; natural disasters; war, terrorism, riots, embargoes, or government action; pandemics or public-health emergencies; failures or significant disruptions of the Internet, telecommunications, or third-party hosting providers; failures of third-party AI subprocessors (such as OpenAI, AssemblyAI, or Gladia outages); changes in law or regulation that render performance unlawful; and sanctions affecting our ability to operate in a particular jurisdiction.

15. Modifications to the Terms

We may modify these Terms from time to time. If a modification is material, we will provide reasonable advance notice through in-product messaging or email to the address associated with your account. Continued use of the Service after the modification's effective date constitutes acceptance of the modified Terms. If you do not agree to a modification, your sole remedy is to stop using the Service and terminate your account.

We track acceptance of these Terms by version; you can view the version in effect at any time at /en/legal/terms.

16. Miscellaneous

16.1 Entire agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and any subscription order form or paid plan terms incorporated at checkout, constitute the entire agreement between you and QuillAI regarding the Service and supersede any prior agreements.

16.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be enforced to the maximum extent permitted by law.

16.3 No waiver

A failure or delay by QuillAI in enforcing any provision is not a waiver of any right or remedy.

16.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without QuillAI's prior written consent. QuillAI may assign these Terms without restriction. Any assignment in violation of this Section 16.4 is void.

16.5 No agency

These Terms do not create any agency, partnership, joint-venture, or employment relationship between you and QuillAI.

16.6 Notices

Notices to QuillAI must be sent to [email protected]. Notices to you may be sent to the email address associated with your account or posted within the Service.

16.7 Headings

Section headings are for convenience and do not affect interpretation.

17. Contact

Axevia Labs LLC (d/b/a QuillAI) 30 N. Gould St Ste R, Sheridan, WY 82801, USA Wyoming Secretary of State filing ID: 2025-001851168 Federal EIN: 32-0838313 Registered agent: Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801

General: [email protected] Legal: [email protected] Privacy: [email protected] DMCA: [email protected] (see /en/legal/dmca for the full notice procedure)