QuillHubQuillHub
For Customer Success

Your customer never has to repeat themselves.

QuillHub records the call from your own computer with no bot, and two minutes later hands you the product ticket, the reply to the customer and the whole account history in one place.

No cardYour customer never sees a botFree during the open beta
QuillHub · Customer Success
Works everywhere

Records any call you take.

QuillHub captures your computer's audio instead of joining the meeting. The platform simply doesn't matter — and there is no integration to set up.

Zoom
Google Meet
MS Teams
Webex
Slack huddles
Discord
Whereby
Telegram
WhatsApp
FaceTime
Skype
…and any other
And things that aren't calls at all. A phone call through your headset, a meeting across the table, a lecture in a hall — if there is sound, there is a transcript.
Sound familiar?

Four things that eat a CSM's day.

The customer explains it to a third person

The history is smeared across tickets, email and somebody's memory.

trust lost
The complaint thins out on the way to the ticket

On the call the customer explained everything; the ticket keeps one line.

the wrong fix
One cause behind a dozen tickets

Seeing that means rolling up twenty conversations by hand.

nine tickets wasted
You explain the same thing out loud

Onboarding questions settle nowhere — not in the docs, not with colleagues.

the tenth identical reply
One call recording closes all four.
QuillHub Desktop
How it works

You run the call. QuillHub does the rest.

01
The call runs as usual

Recorded from your own computer — Zoom, Meet, Teams, a headset. The customer only ever sees you.

02
Two minutes after the call

The ticket, the reply and the map of recurring questions are ready before the next call.

03
One click to the product team

Notion, Slack, Linear, Gmail through MCP. Zendesk and Intercom — copy with one button.

After the call

Four documents, none of them yours to write.

Editing takes a minute, not an hour.

Escalation — Romashka · 36 min · ready in 1:36
Product ticket
SyncEscalation
Cause: the recording never syncs offline
Why invisible: the indicator exists but goes unnoticed
Who it hits: 9 tickets this week
The ask: make the indicator visible
Reply to the customer
Toilya@romashka.com
SubjectAbout your recordings — nothing was lost

Ilya, your recordings are safe — they simply had not finished syncing. Attaching a one-page guide.

Send
Recurring questions
Customer questions3 themes
Where did my recordings go9/23
Who can see my recordings4/23
How to add a colleague3/23

Rolled up from 23 tickets this week.

Account history
Romashka account4 recordings
Aug 26Onboarding, second session

The quiet ones asked questions

Aug 29Quarterly review

60 active out of 120

Sep 2Escalation

Recordings had not synced

Sep 3Onboarding, first week

Questions about permissions

Four calls this month · all in one folder.

AI chat across every call

The account history, in one question.

Not keyword search but an answer drawn from what was actually said. Every answer links back to the recordings it came from.

Example questionsEverything
What are people complaining about most this month?
Which customers talked about renewal?
Who did I promise to get back to and didn't?
QuillHub · AI chat · Customer Success
Accounts and meetings

One account, one folder of calls.

The whole account history together

Onboarding, escalations and reviews live in one folder instead of three systems.

No manual filing

A new recording lands in the right account folder on its own, by name.

Call calendar

You can see when you last spoke to the customer — and what about.

Handing the account to a colleague — you hand over the folder, not a retelling.
Calendar · September 2026 · Customer Success
A signal for the product team

Nine tickets, one defect.

One question to the chat, a whole week of tickets

“What are people complaining about?” The chat counts across the recordings and shows who it was.

The product team gets the customer's words, not your paraphrase

A timestamped quote convinces faster than any description.

One help-centre note instead of nine replies

Once you can see the frequency, it is obvious what to document first.

No bot, no surprises

The customer only ever sees you.

No bot in the call

No extra participant in the room.

Any audio source

Zoom, Meet, Teams, a phone call through a headset.

Records locally

Works offline and syncs later.

Audio is deleted after 24 hours

Once processed. Your data is never shared.

Ctrl+Space

Dictation. The same app recorded the call and can write the reply: dictate it straight into the ticket field and the text appears where the cursor is.

Pricing

Open beta — everything is free right now.

For solo founders, sales reps, and freelancers.

FREE
Local
Freeforever
Unlimited local recording, on your device.
  • Unlimited local recording
  • No time limits, ever
  • Works offline, fully on-device
Get started
OPEN BETA
Cloud processing
Freeduring the beta
Transcription and AI assets are free while the open beta runs.
  • Unlimited cloud transcription
  • No minute limits during the beta
  • AI assets and follow-up emails
Start free
FREE IN BETA
UNLIMITED
Unlimited
Billing period
Freeduring the beta
All the cloud processing you can use — free while the open beta runs.
  • Unlimited cloud transcription
  • Unlimited AI assets & follow-ups
  • Priority processing
Go Unlimited — free
OPEN BETA

While the open beta runs, cloud processing and team features are free. Paid plans come later — we will say so well in advance.

Customers

Customers no longer have to repeat themselves

"Customers used to tell the same story to every new person. Now I open the account folder and pick up where the last conversation ended."

K
Ksenia B.
Customer Success manager, B2B SaaS

"The product team didn't believe the problem was widespread. I showed nine tickets with one cause and the customers' own words — the fix went into that sprint."

A
Artem L.
Head of CS, fintech platform

"After an onboarding session I no longer retype the participants' questions from memory. They are already collected, and the guide reaches the customer the same day."

P
Polina R.
Onboarding manager, SaaS
FAQ

Frequently asked questions

No. QuillHub records the audio on your computer: there is no bot, no notification and no extra participant in the call. Whether to tell the customer is your call, under your company policy and contract.

Your next call, with no ticket to write.

Download the app, turn on recording — and two minutes after the call the ticket, the reply and the account history are waiting. Free during the open beta, no card required.

Includes Desktop app for macOS and Windows Mobile apps on the roadmap MCP server included on all plans